Widerrufsrecht
RETURN & REFUND POLICY
Last updated: September 1, 2026
Thank you for shopping at kfzscan.shop. We want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the conditions for returns, withdrawals, refunds, and defective products.
1. 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer, you generally have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement.
You may contact us by email at:
jumpymanbot5@gmail.com
To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the 14-day withdrawal period expires.
2. RETURN CONDITIONS
Before returning any product, please contact our customer service team at jumpymanbot5@gmail.com for return instructions.
Please do not send products back without contacting us first.
Where possible, returned products should be complete and include all accessories, cables, adapters, manuals, and other components originally supplied with the product.
The absence of the original packaging does not automatically remove your statutory right of withdrawal.
You are only responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
3. HOW TO REQUEST A RETURN
To request a return, please contact our customer service team at:
Email: jumpymanbot5@gmail.com
Please provide:
• Your name
• Your order number
• The product you wish to return
• The reason for the return, if you wish to provide one
After reviewing your request, we will provide you with the necessary return instructions and the applicable return address.
Please do not return products to the address shown on the original shipping package unless we have specifically confirmed that address as the correct return address.
4. RETURN SHIPPING COSTS
If you exercise your statutory right of withdrawal, you are responsible for the direct cost of returning the goods where you were informed before purchase that you would be responsible for such costs.
If you received an incorrect, damaged, or defective product, we will handle reasonable return shipping costs in accordance with applicable law.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after receiving it.
If your product arrives damaged or defective, or if you receive the wrong product, please contact our customer service team at:
jumpymanbot5@gmail.com
We will review the issue and provide an appropriate solution in accordance with applicable law.
We may ask you to provide photographs or other information showing the condition of the product to help us process your request.
Nothing in this policy limits your statutory warranty rights.
6. REFUNDS
If you validly exercise your right of withdrawal, we will refund payments received from you in accordance with applicable law, including the cost of our least expensive standard delivery option.
Additional delivery costs resulting from your choice of a delivery method other than our least expensive standard delivery option are not required to be refunded.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.
Refunds will generally be issued using the same payment method used for the original transaction unless otherwise expressly agreed.
Please note that your bank, credit card provider, or payment service provider may require additional processing time before the refund appears in your account.
7. EXCHANGES
If you would like to exchange a product for another product or variant, please contact our customer service team at:
jumpymanbot5@gmail.com
We will inform you of the available options.
Your statutory rights regarding defective goods remain unaffected.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal may not apply to certain categories of goods where an exception is permitted by applicable law.
This may include, for example, goods made to the consumer's specifications or clearly personalized.
Any exception will only apply where the relevant legal requirements are satisfied.
9. STATUTORY WARRANTY RIGHTS
All products sold through our store are subject to applicable statutory warranty rights.
If a product is defective or does not conform to the contract, you may have legal remedies against the seller under applicable consumer protection law.
Nothing in this Return & Refund Policy limits or excludes your statutory consumer rights.
10. ORDER CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible at:
jumpymanbot5@gmail.com
If your order has not yet been processed for shipment, we will attempt to cancel it before dispatch.
If your order has already been shipped, you may exercise your applicable right of withdrawal after receiving the goods.
11. CONTACT US
If you have questions about returns, refunds, cancellations, or your order, please contact us using the information below:
Email:
jumpymanbot5@gmail.com
Website:
kfzscan.shop
Business:
Scriptoria Ltd
Registered Address:
C/O Thomas Paul Farah Cox
Mimersgade 96, st. th
2200 København N
Denmark
CVR No.:
38437992
Please contact us before returning any product. The return address may differ from our registered business address.
Do not send a return directly to our registered business address unless we have specifically confirmed that it is the correct return address for your order.
12. YOUR STATUTORY RIGHTS
This Return & Refund Policy does not limit any mandatory rights you may have under applicable consumer protection law.
If any provision of this policy conflicts with mandatory applicable law, the mandatory legal provisions will apply.